Privacy Policy

Last updated: November 2025

This Privacy Policy explains how MY-IVVI Inc. (“we”, “us”, “our”) collects and uses information when you visit or make a purchase from eparts.my-ivvi.ca. It also explains your rights under applicable privacy laws, including PIPEDA and GDPR/UK GDPR.

1. Information We Collect

  • Provided by you: name, billing/shipping address, email, phone, order details, support messages.

  • Automatically: IP address, browser type, pages visited, referring URL, device data, and analytics via cookies.

2. How We Use Information

  • Process orders and returns

  • Provide customer support and notifications

  • Improve our website and user experience

  • Send transactional emails (order confirmations, shipping updates)

  • Send marketing emails only with your consent

  • Comply with legal and tax obligations

3. Cookies & Similar Technologies

We use strictly necessary cookies for cart and checkout functionality and optional cookies for analytics and marketing. Preferences can be managed via the Cookie Settings link in our footer. See our Cookie Policy for details.

4. Sharing Information

We share data only with trusted service providers who help operate our store:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers (e.g., Canada Post, UPS, FedEx)

  • Hosting & security partners (e.g., GreenGeeks, Cloudflare)

  • Email/SMS platforms (e.g., SendPulse)

We do not sell or share personal information for third-party marketing.

5. Legal Bases (GDPR / UK GDPR)

We process data based on: contract, legitimate interest, consent, and legal obligation.

6. International Transfers

Data may be processed outside Canada by our service providers under protective agreements.

7. Data Retention

We retain records as long as needed for business, legal, and tax purposes.

8. Your Rights

You may request access, correction, deletion, or withdraw consent by emailing [email protected].

9. Children’s Privacy

Our Website is not directed to children under 16. We do not knowingly collect children’s data.

10. Security

We use technical and organizational measures to protect information. No system is 100 % secure, but we maintain industry-standard protection.

11. Third-Party Links

We are not responsible for the privacy practices of external sites.

12. Changes to This Policy

We may update this policy periodically. The “Last updated” date shows the latest version.

13. Contact

MY-IVVI Inc.
2453 Dixie Rd, Mississauga, ON L4Y 2A1 Canada
📧 [email protected] 📞 1-800-659-2720